Privacy Policy
At Joy Pokies Casino, we value the trust our players place in us. Protecting your personal data is a top priority. We are committed to handling your information securely, responsibly, and transparently. This Privacy Policy explains how we collect, use, and safeguard your data, helping you make informed decisions about your gaming experience.
Data Processing
This Privacy Policy describes how Joy Pokies Casino complies with gambling regulations and manages players’ personal data. Processing your information is essential to provide access to games and related services.
Joy Pokies Casino operates under the management of Dama N.V., registered in Curaçao, with its wholly owned subsidiary Friolion Limited in Cyprus. Dama N.V. holds a valid gaming license issued by Antillephone N.V.
By using our services, you consent to this Privacy Policy. Updates may occur periodically, so we recommend reviewing this page regularly. Continuing to use Joy Pokies’ services signifies your acceptance of any changes.
Collection of Information
We gather various types of personal information through our platform, including:
- Registration and Communication Data: Information you provide during account creation or through customer support, such as your name, contact details, and identity documents.
- Interaction Records: Logs of communications via email, live chat, or other channels.
- Transaction and Usage Data: Records of deposits, withdrawals, and site activity.
- Compliance Documentation: Information required to verify identity and meet regulatory obligations.
Usage of Information
Your personal data is used to:
- Process transactions and manage bets.
- Deliver the services and support you request.
- Perform verification and compliance checks.
- Send promotional content if you have provided consent.
- Ensure compliance with legal requirements, including anti-money laundering regulations.
- Monitor and prevent fraudulent or illegal activity.
- Analyze data to improve our services.
Marketing Communications
If you opt in, we may send promotional content about Joy Pokies Casino products and offers. You can unsubscribe at any time through your account settings or by contacting customer support.
Disclosure of Information
We do not sell or rent your personal data. However, it may be shared:
- Within Our Group: To ensure smooth service delivery.
- With Trusted Partners: For processing purposes and to meet regulatory requirements.
- With Third-Party Providers: For payment processing, identity verification, and other operational needs.
All disclosures are governed by confidentiality agreements to ensure your data remains protected.
Data Security and Retention
Joy Pokies Casino implements strong security measures to protect your personal information and complies with all legal standards. Your data is retained as long as necessary for regulatory purposes, including a minimum of five years after account closure to meet anti-money laundering requirements.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience, analyze site usage, and support marketing efforts. You can manage cookie preferences in your browser settings, though restricting cookies may affect functionality.
Your Rights and Contact Information
You have the right to access, correct, or request deletion of your personal data. You may also object to its use for marketing purposes. For inquiries or requests, contact our Data Protection Officer (DPO) via email. Under GDPR, you can file complaints with the relevant regulatory authorities.
This Privacy Policy reflects our commitment to protecting your privacy while providing a secure, fair, and enjoyable gaming environment. For any questions regarding your personal data, please reach out to us.
